Return policy

Last Updated: September 16, 2026

At ChoiceCove, we want customers to have a straightforward shopping experience. This Return & Refund Policy explains when products may be returned and how refunds are handled.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item should be:

  • Unused and in its original condition
  • In the original packaging, where applicable
  • Complete with all included accessories, parts, and documentation

Certain products may be subject to additional return requirements or restrictions.

2. Items That Cannot Be Returned

Some products may not be eligible for return for safety, hygiene, or other applicable reasons, including certain:

  • Personal care or hygiene products
  • Food and consumable products
  • Opened products that cannot be resold for health or safety reasons
  • Items specifically identified as non-returnable on the product page

If you are unsure whether an item is eligible for return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • A package that is missing items or components

Please provide your order number and, when appropriate, photographs or other information showing the issue. We will review the request and provide instructions for the next steps.

4. How to Request a Return

To request a return, contact our customer service team:

Email: support@choicecove.shop
Phone: +1 210-460-1998

Please include:

  • Order number
  • Product name
  • Reason for the return
  • Relevant photographs or supporting information, if applicable

Do not send a product back before receiving return instructions from our customer service team.

5. Return Shipping

For a return that is requested because you changed your mind or no longer want the product, return shipping costs may be the customer's responsibility.

If the product is defective, damaged during delivery, or incorrectly sent, ChoiceCove will review the circumstances and determine the appropriate resolution, which may include providing a replacement, refund, or return shipping assistance.

6. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

7. Partial Refunds

In certain circumstances, a partial refund may be provided if an item is returned with missing components, damage, signs of use, or other conditions that affect its resale value.

Any applicable deduction will be communicated to the customer.

8. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us. Depending on product availability and the circumstances, we may offer a replacement or another appropriate resolution.

9. Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

We cannot guarantee that an order can be cancelled once it has been processed or shipped.

10. Contact Us

For questions about returns or refunds, please contact:

ChoiceCove
3168 Saint Marys Avenue
Utica, NY 13502
United States

Email: support@choicecove.shop
Phone: +1 210-460-1998

We recommend keeping your order information and any return-related correspondence until your request has been fully resolved.